TELEMEDICINE CONSENT POLICY
AONE HOSPITAL CONSULTANCY
This Telemedicine Consent Policy applies to all online consultations, medical advisory sessions, specialist opinions, healthcare guidance, and digital consultancy services provided through AONE Hospital Consultancy.
By booking a consultation, submitting your medical information, or communicating with our healthcare experts through digital channels, you voluntarily provide your consent to receive telemedicine and healthcare consultancy services under the terms outlined below.
1. Voluntary Consent
By using our services, you confirm that:
You are voluntarily requesting an online healthcare consultation or medical opinion.
You understand that telemedicine is different from an in-person medical examination.
You agree to provide complete, accurate, and truthful medical information.
You consent to receive healthcare guidance through video calls, audio calls, chat, email, WhatsApp, SMS, or other approved digital communication channels.
If you do not agree with these terms, please do not proceed with booking or using our services.
2. Modes of Consultation
Healthcare consultancy services may be provided through:
Video Consultation
Audio Consultation
Phone Call
WhatsApp or Chat Support
Email Communication
Medical Report and Document Review
The consultation method will be determined based on the nature of your healthcare requirements.
3. Limitations of Telemedicine
You understand and accept that:
No physical examination can be performed during online consultation.
Medical advice is based solely on the information and documents you provide.
Certain medical conditions require physical examination, laboratory investigations, or hospital visits.
Our consultants may recommend an in-person consultation whenever necessary.
Incomplete or inaccurate information may affect the quality and accuracy of medical guidance.
4. Emergency Medical Situations
Telemedicine services must not be used for medical emergencies.
If you experience severe chest pain, breathing difficulty, heavy bleeding, stroke symptoms, unconsciousness, seizures, major injuries, or any life-threatening medical condition, immediately visit the nearest hospital or contact emergency medical services.
5. Consent for Medical Advice
You acknowledge that:
Healthcare experts may provide medical guidance based on the information shared by you.
Recommendations may include treatment options, specialist referrals, investigations, or follow-up consultations.
Medical advice may change if additional reports or updated clinical information become available.
6. Consent to Use Medical Information
You authorize AONE Hospital Consultancy and its healthcare professionals to:
Review your medical reports and diagnostic documents.
Access your medical history and symptoms.
Prepare consultation notes and recommendations.
Store your consultation records securely for healthcare, legal, and administrative purposes.
Your information will be handled confidentially in accordance with our Privacy Policy.
7. Communication Consent
By using our services, you consent to receive:
Phone Calls
WhatsApp Messages
Email Communications
SMS Notifications
Appointment Confirmations
Consultation Summaries
Follow-up Instructions
These communications are necessary for providing efficient healthcare consultancy services.
8. No Guarantee of Medical Outcomes
You acknowledge that healthcare outcomes depend on numerous factors including medical condition, diagnosis, patient compliance, treatment decisions, and clinical response.
AONE Hospital Consultancy does not guarantee specific treatment results, recovery timelines, or successful medical outcomes.
9. User Responsibilities
You agree to:
Provide complete and truthful medical information.
Upload genuine medical reports and documents.
Follow healthcare recommendations responsibly.
Immediately report worsening symptoms to an appropriate healthcare provider.
Seek physical medical evaluation whenever advised by our consultants.
AONE Hospital Consultancy shall not be responsible for consequences arising from incomplete information, failure to follow medical advice, or misuse of telemedicine services.
10. Fees & Refunds
Consultation fees are charged for professional healthcare expertise and consultation time.
Refunds and cancellations are governed by our Refund & Cancellation Policy. Once consultation services have commenced or specialist time has been allocated, refunds may not be available.
11. Privacy & Data Protection
Your personal information and medical records are collected solely for consultation, documentation, healthcare delivery, follow-up communication, and legal compliance.
We do not sell or disclose your confidential medical information except where required by law or with your consent.
Please refer to our Privacy Policy for complete details regarding data collection and protection.
12. Consent Confirmation
By clicking "Book Consultation", "Proceed to Payment", "Submit", or by continuing communication with AONE Hospital Consultancy, you confirm that you have read, understood, and voluntarily agreed to this Telemedicine Consent Policy.
If you are booking services on behalf of another person, you confirm that you are authorized to provide consent on their behalf.
13. Contact Us
AONE Hospital Consultancy
📍 Plot No. 252, Behind Shree Ram Palace,
Durga Colony, Gokalgarh,
Rewari, Haryana – 123401, India
📞 +91 9358918046
📧 info@aonehospitalconsultancy.com